Return Policy: Please note in the event of an item arriving damaged contact must be made to Serenity At Home in writing by e-mail to firstname.lastname@example.org within 36 hours of receiving goods and we will advise whether a return is necessary. We will request photographic evidence of all damages wherever possible (excluding silver jewellery), rather than a return.
Before returning any items, you must inform Serenity At Home of the reason for the return. Please quote your original order number (starting with AW) on all returns and correspondence.
Items should be returned in their original packaging and 'as new' to the Despatch Depot:
Ancient Wisdom Drop Shipping,
Shepcote business park
In the event of an item returned to Ancient Wisdom Drop Shipping not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.
We advise that customers return items of high value (£15 or more) a return signed for second class.
If an item(s) is returned to Ancient Wisdom without any written communication, and not in line with their returns procedure, Ancient Wisdom Drop Shipping will not compensate for any transport costs involved.